Shipping Policy
Last Updated: July 2026
At Rakhiyo Hastkala, every handcrafted piece is carefully prepared before it begins its journey to you. We work with trusted delivery partners to ensure your order reaches you safely and in excellent condition.
1–3 Business Days
Carefully prepared & inspected
3–5 Business Days
Express courier partners
4–7 Business Days
All serviceable Indian pin codes
48-Hour Support
Assistance for damaged packages
Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- During festivals, special collections, or high-demand periods, processing may take slightly longer.
- Orders placed on Sundays or public holidays will be processed on the next working day.
Shipping Across India
We deliver to most serviceable pin codes across India through trusted courier partners.
Delivery timelines are estimates and may vary due to courier operations, weather conditions, or other unforeseen circumstances.
Shipping Charges
- Shipping charges, if applicable, are calculated during checkout before payment.
- From time to time, we may offer complimentary shipping as part of promotional campaigns.
Order Tracking
- Once your order has been dispatched, you will receive a shipping confirmation along with tracking details via email or SMS.
- Tracking information may take up to 24 hours to become active after dispatch.
Delivery Attempts
- Our courier partners generally make multiple delivery attempts before returning a shipment.
- If a delivery cannot be completed because of an incorrect address, unavailable recipient, or repeated failed delivery attempts, the order may be returned to us.
- Additional shipping charges may apply for re-dispatching returned shipments.
Address Changes
- If you need to update your shipping address, please contact us as soon as possible after placing your order.
- Address changes can only be accommodated before the order has been dispatched.
Delays Beyond Our Control
While we strive to deliver every order on time, certain situations may cause delays, including:
We appreciate your patience in such situations and will always do our best to keep you informed.
International Shipping
- International shipping may be available for selected destinations.
- Shipping charges, estimated delivery timelines, customs duties, import taxes, and local charges (if applicable) are the responsibility of the customer unless otherwise stated during checkout.
Damaged Packages
If your package appears damaged during delivery, we recommend:
This helps us resolve your concern as quickly as possible.
Need Assistance?
If you have any questions regarding shipping or your order, we're always happy to help.
"Thank you for supporting India's handcrafted heritage. Every purchase helps preserve traditional craftsmanship and empowers artisan communities in Kutch."